I frequently have played slots and table games at Viejas and have earned my way to Gold status. Good Eats: Locale Buffet Cafe Favorite Hotel Rooms: Escape Suite at the Willows Presidential And Penthouse at the Viejas hotel. On a more positive note the hotel amenities are amazing, and the food can be pretty good, but this trip has left a bad taste in my mouth about Viejas. I am disappointed because I hold Viejas at such a high standard, but maybe it should be lowered since they lowered my value here. I used to feel like a valued player here even when I was bronze, but it seems like ever since the club change and rebranding I don’t matter anymore unless I am gold or platinum. My voicemails go unanswered and feel insignificant here now. I play enough to have a host, and every time I try and get in contact with her I get voicemail or told I’ll get a follow up call or email that never comes.

Since I’ve been dropped to silver I get treated like dirt even tho I’m playing at the same rate and quickly approaching gold. I was Gold (VIP) for a while, but a family death kept me from playing for a few months. The casino and environment is great, but seriously need to work on customer service for both machine and drinks, as every time I press service light it takes over 30min to get any kind of help.I’ve been a player at Viejas for 8 years now. If I m spending 100s at the slot the least this casino can do is provide faster service, before you guys use to have servers with carts walking around, but it seems you guys got stingy and stop doing that, alll the other casinos serve there customers much faster and friendlier, the staff here always seems to expect a tip, but sorry 45 min to get a beer is a little to long, and by than I’ve lost almost all my money. Every time I go when I am spending hundreds at a slot machine I wait over 1 hr for any kind of drink or beverages, it ridiculous you figure a casino this big would have more servers, especially on the weekends, but they don’t. I would possibly give this casino a 4 or 5 star if it wasn’t for the poor customer service. The new Asian place not so good as I have been served raw rice several different times eating there. Casino is nice, bathrooms are clean, food is decent.

Viejas casino and resort reviews